Smart-Clip Frequently Asked Questions

• How to register Smart-Clip after 5th registration?
• How Many Logins (e-mails) Can I Use when I register Smart-Clip?
• Why after I formated system, Smartmoto do not want to accept?
• What should I do if I don`t remember all my logins?
• What is "Error saving data. Your clip was already registrered"?
• How I Can upgrade my Smart-Unlocker to Smart-Clip?
• How Many times I can register my Smart-Clip?
• Can smartmoto_license[at]smart-clip.com provide me with license code?
• Can I resell my Smart-Clip?
• What should I do to resell my Smart-Clip?
• Can I Install My Smart-Clip on different PC's?
• Does Smart-Clip need to be activated?
• Where do I get login/password for product update?
• How do I know the version of my Smart-Clip?
• Why is there LPT port in Smart-Clip?
• Do I need to configure my LPT port for Smart-Clip update?
• How do I update my Smart-Clip?
• "Smart-Clip Online Updater" doesn't show in my browser.
• Why is there a service socket in Smart-Clip?
• I went through all steps mentioned in Operation Instructions but E/G indicator stays red. Why?
• Power indicator blinks red. What does it mean?
• What should I do if my Smart-Clip doesn't update?
• Why do I need to send Smart-Clip history file with phone flash file?
• I'm having problems when using Windows XP/2000...
• What should I do if Smart-Clip doesn't unlock a phone?
• Which LPT cable should I use for Smart-Clip update?
• What sould I do if my clip can not be found by updater or
• How to disable "HTTP Proxy"?
• How to create a log file?
• Can I flash a phone with Smart-Unlocker?
• For how long can I have free access of flash files for Smart-Clip on www.boot-loader.com?
• I would like to use Smart-Clip Chinese Edition. Can I update it via proxy-server?

S-Card Frequently Asked Questions

• How to connect S-Card dongle to PC?
• Does S-Card dongle work as a stand alone device?
• Is S-Card dongle allowed to be registered with few Smart-Clip units?
• I have exchanged my Clip under warranty policy. Can I register my old S-Card with the new Smart-Clip?
• Is S-Card dongle covered with hardware warranty?

How to register SmartClip After 5th registration?
You should contact smartmoto_license[at]smart-clip.com and and write a letter wich will consist your serial number and all logins that you have used.

How Many Logins (e-mails) Can I Use when I register Smart-Clip?
You can use as many logins as You wish, but when You will register You should provide us with all logins that You have used before!

Why after I formated system, Smartmoto do not want to accept?
License code which was generated earlier? After reinstalling windows all data are lost and You should register one more time.

What should I do if I don`t remember all my logins?
You should remember all your logins!.

What is "Error saving data. Your clip was already registrered"?
It means that You registered 5 times and now You should contact smartmoto_license[at]smart-clip.com to require another registration. The letter should contain a serial number and all names that you have registered your clip with.

How I Can upgrade my Smart-Unlocker to Smart-Clip?
You should contact info[at]smart-clip.com to find out all terms & conditions.

How Many times I can register my Smart-Clip?
You may register as many times as You wish but after 5th registration you should contact smartmoto_license[at]smart-clip.com and provide us with all logins and serial numbers that You have used.

Can smartmoto_license[at]smart-clip.com provide me with license code?
Unfortunately we can not do it. We can let user to register one more time but can not send a license code. User has to perform all steps of registration procedure described in SmartMoto user's manual and server will generate the key automatically.

Can I resell my Smart-Clip?
Yes, You can resell your Smart-Clip but before it You should provide us with all the information and tell us that you wish to resell your Smart-Clip.

What should I Do to resell my Smart-Clip?
You should provide us with all the information (login on boot-loader.com and all names that your clip was registerd with) and tell us that You wish to resell your Smart-Clip.

Can I Install My Smart-Clip on different PC's?
Yes, you can but You should register your Smart-Clip on Each PC.

Does Smart-Clip need to be activated?
No. It does not need to be activated. This product is developed in a ready to go fashion. However, it may happen that by the time you have Smart-Clip there is a newer version of firmware available for it. You can update your clip easily by going to Smart-Clip upgrade page and running "Smart-Clip Online Updater".

Where do I get login/password for product update?
Smart-Clip update system is organized in such way that you do not need to register for update. Every owner can go to support page and connect his/her clip using "Smart-Clip Online Updater". It is free and open to everyone.

How do I know the version of my Smart-Clip?
You can go to upgrade zone on our site and connect smart-clip using . When the program asks you if you want to install and run "Smart-Clip Online Updater" answer "yes". Update program will inform you about your product version.

Why is there LPT port in Smart-Clip?
Smart-Clip is not a final solution. Rather it is a platform for ongoing solutions constantly developed by Smart-Clip Team. Similar to Griffin and Twister Smart-Clip stays efficient all the time by means of available updates. LPT port is a physical channel for on-line updates.

Do I need to configure my LPT port for Smart-Clip update?
Normally all LPT ports are set by default to operate in Smart-Clip friendly way. However, if your LPT configurations have been changed you should know that bidirectional modes (EPP, ECP) are required for Smart-Clip update to operate properly.

How do I update my Smart-Clip?
Please go to page Smart-Clip support page for instructions.

"Smart-Clip Online Updater" doesn't show in my browser. What do I do?
In order to install and run "Smart-Clip Online Updater" you need to use Internet Explorer 5 and later IE versions. Your browser should be configured to allow Active X element use. This can be done in Internet options/Security Settings/Active X controls and plug-ins and check chapter.

Why is there a service socket in Smart-Clip?
This socket is installed for further implementation of future Smart-Clip features:

• Direct JTAG function to repair phones with lost boot zone
• Direct JTAG function for testing CPU/RAM/FLASH

I went through all steps mentioned in Operation Instructions but E/G indicator stays red. Why?
E/G indicator turns and stays red when there is an error. One of the reasons for it may be bad connection between Smart-Clip and computer.

Power indicator blinks red. What does it mean?
Most likely you are using Smart-Clip battery for power. The red light of power indicator shows low battery charge. Please replace battery with stable power adapter (9V, 500mA). Power cable polarity

What should I do if my Smart-Clip doesn't update?
Should this happen, create a log file of update error and e-mail it to support[at]smart-clip.com. This will allow our support team to respond with solution quickly.

Why do I need to send Smart-Clip history file with phone flash file?
Smart-Clip logs are needed for developers to identify the potential capacity of Smart-Clip to unlock the specific phone model. Based on these logs they will work on developing necessary algorithms which will be added to Smart-Clip software and allow the clip to unlock the phone.

I'm having problems when using Windows XP/2000...
In order to successfully update your clip (or use SmartMoto Tool) under Windows XP you need to enter the system as an Administrator (or as a user with administrative rights).

What should I do if Smart-Clip doesn't unlock a phone?
First of all, make sure the phone model you are trying to unlock is in the list of supported models. If it is, you need to make sure the phone you are unlocking is charged to its full battery capacity and that battery connection poles are clean. Make sure your cable connection is good too. Use power adapter for Smart-Clip while unlocking. If your phone fails to unlock then read its firmware flash with SmartMoto and send it along with log file (history) to support[at]smart-clip.com

Which LPT cable should I use for Smart-Clip update?
Please use 25 pin LPT cable with female and male endings to connect your clip to computer for the update.

What sould I do if my clip can not be found by updater or SmartMoto?
Please make sure that:

• Firewall on your computer (or your LAN) is configured properly or disabled
• You have reliable Internet connection
• LPT port settings are set to EPP in BIOS
• Your LPT cable works properly
• You use a stable power supply with your clip (use power adapter)
• Your IE version is not lower than v5.0
• If you run update under WinXP, log in as Administrator or any other account with administrative rights

• launch the SM-tool, open Smart-Clip bookmark & tick the option "Disable OS parallel port polling (requires reboot)".
• After that restart you PC.
• Also set LPT options in SmartMoto to compatibility.

How to disable "HTTP Proxy"?
Please follow nex steps:

• Go to: Internet Explorer -> Tools -> Internet Options -> Connections -> LAN settings
• Remove the checkmark from "Use a proxy server for your LAN"
• Press OK

How to create a log file?
When you connect your phone via Smart-Clip to SmartMoto/Upgrade zone, in lower part of the window you can see a status of the process step by step. This is an operation log. Right above/below it there is a button "Save operation log". Press it -- the log will be saved. Then please, sent it to us by e-mail.

Can I flash a phone with Smart-Unlocker?
Smart-Unlocker is not compatible with SmartMoto and does not support flashing.

Will I get an access to flash files at www.boot-loader.com when buying a new Smart-Clip?
Free access to the file system on boot-loader.com is granted to each Smart-Clip user throughout one year from the date of the first update.

I would like to use Smart-Clip Chinese Edition. Can I update it via proxy-server?
No, update via proxy-server is not technically possible. Please, make sure you are not using proxy, firewall or antivirus before starting the update procedure.

How to connect S-Card dongle to PC?
S-Card connects to PC via USB port.

Does S-Card dongle work as a stand alone device?
S-Card dongle is a USB key to operate with Smart-Clip and SmartMoto. Can be used for SmartMoto functions, with or without Smart-Clip unit.

Is S-Card dongle allowed to be registered with few Smart-Clip units?
Each S-Card dongle is allowed to be registered with a single Smart-Clip unit.

I have exchanged my Clip under warranty policy. Can I register my old S-Card with the new Smart-Clip?
In case of exchanging Smart-Clip hardware, the user should inform Smart-Clip support team at support [at] smart-clip.com informing them on the dongle and the Clip serial numbers.

Is S-Card dongle covered with hardware warranty?
S-Card dongle hardware warranty is 180 days, starting from the registration date.